1. Information We Collect
At Afluence, we collect the following information to provide our services:
- Personal information: Name, phone number, Instagram account
- Service information: Content provided for AI agent creation
- Usage data: AI agent interaction statistics
- Technical information: System logs and performance data
2. How We Use Your Information
We use the collected information to:
- Develop and personalize your AI agent
- Provide technical support and customer service
- Improve our services and features
- Communicate with you about your service
- Comply with legal obligations
3. Information Sharing
We do not share your personal information with third parties, except in the following cases:
- With your explicit consent
- To comply with legal requirements
- With service providers who help us operate (under confidentiality agreements)
- In case of merger, acquisition, or sale of company assets
4. Data Security
We implement technical and organizational security measures to protect your information:
- Encryption of sensitive data
- Restricted access to personal information
- Regular security monitoring
- Staff training in data protection
5. Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. AI agent data is maintained during the service period and up to 1 year after termination, unless deletion is requested.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we have about you
- Rectification: Correct inaccurate or incomplete information
- Deletion: Request the deletion of your personal information
- Portability: Receive your data in a structured format
- Opposition: Object to the processing of your data
7. Cookies and Similar Technologies
We use cookies and similar technologies to improve website functionality and analyze service usage. You can manage cookie preferences in your browser settings.
8. International Transfers
Your data may be transferred and processed in countries other than your country of residence. We ensure that any transfer is made with appropriate safeguards under applicable law.
9. Minors
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Changes to this Policy
We may update this privacy policy occasionally. We will notify you of any significant changes via email or through a notice on our website.
11. Contact
If you have questions about this privacy policy or wish to exercise your rights, you can contact us:
- Phone: +56 9 8928 1951
- Through our official communication channels